Privacy Policy
At HailPower, we power your journey with trust and transparency.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our EV charging services across the Philippines. We comply with the Data Privacy Act of 2012 (R.A. 10173).1. Information We Collect
To provide reliable EV charging and manage your HailPower account, we may collect the following:
2. How We Use Your Information
Your data helps us deliver a seamless charging experience. Specifically, we use it to:
- Activate and manage your EV charging sessions.
- Process payments and provide receipts.
- Locate nearby charging stations and give real-time availability.
- Send service updates, invoices, and respond to inquiries.
- Improve our network, troubleshoot issues, and personalize your experience.
3. Sharing & Disclosure
HailPower does not sell your personal data. We may share information only with:
- Service partners: Payment processors, SMS/email providers, and charging station operators — under strict confidentiality.
- Legal compliance: When required by Philippine law, regulation, or valid court order.
- Business transfers: In case of merger or acquisition, your data remains protected under this policy.
4. Data Security & Retention
We implement industry-standard measures — including encryption, access controls, and regular security reviews — to protect your information. We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typically, account data is kept while active, and charging logs for up to 24 months.
5. Your Rights under the Data Privacy Act
As a data subject in the Philippines, you have the right to:
- Be informed about how your data is processed.
- Access the personal data we hold about you.
- Object to processing or request correction/erasure.
- Data portability — obtain a copy in a structured format.
- Lodge a complaint with the National Privacy Commission (NPC).
To exercise these rights, contact us at privacy@hailpower.ph. We will respond within 15 business days.
6. Contact Us
If you have questions, reach our Data Protection Officer:
7. Policy Updates
We may update this policy to reflect changes in technology, law, or our services. We will notify you via email or app notification before significant changes take effect. The latest version will always be available on our website.